I have a problem with eBay. this is there chat thingy.
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illegal practices by eBay
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illegal practices by eBay
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6:24 pm
Aastha has joined the conversation
Hi jcla000, this is Aastha. I'll leave you both to it and come back once you're done.
Assistant
Thanks for contacting eBay Customer Service. My name is Aastha, and I’ll be assisting you today.
Aastha
Hello John, hope you are doing good.
Aastha
Could you please elaborate your query so that I can assist you in a best possible manner?
Aastha
As stated by eBay, we engage in contractual relationships here.
therefore, for ebay to destroy any evidence of such contracts, making everything about them inaccessible to the parties involved is not, to my knowledge legal.
do you agree?
I'm afraid that I'm unable to understand the concern. Could you please explain your concern briefly, this will help us resolve the issue.
Aastha
I just did, if you cannot understand English, get a supervisor.
Absolutely, I can get you over to a supervisor to speak about your situation. However, I really wanted another chance to be your advocate today. Allow me a chance to help you today with your query.
Aastha
then answer the question I asked
May I know which type of contractual relationship you want to know about, I request you to elaborate a little more so that it will help me investigating your account details.
Aastha
Have you received any kind of email or notification from eBay?
Aastha
That is the point. No. Seller disappeared. all pages, dening me contractual rights by eBay. Ebay made them disappear, without notification. That is not, to my knowledge legal.
Thank you for the information. May I please know what is disappeared on the account?
Aastha
Facts about the seller were false, which was eBays responsibility to check
The SSD purchase $80.09
Could you please help me with the seller's user ID or the order number?
Aastha
Did I not just tell you that that information eBay made disappear?
or do you have a short memory?
May I know is this the item you are concerned about - "4TB 2TB 1TB SSD 2.5'' SATA III Internal Solid State Drive PC/MAC 560MB/s Lot"?
Aastha
yes
that is it
It was supposed to be shipped from the US
and tracking says it is Beijing
That is on eBay
Thank you for confirming, I have just checked the details of the order and due to some suspension activity we have suspended the seller's account.
Aastha
yes
but, by law
I have all access to my contracts which involve eBay
where is it?
Where is my access?
and what, I am suppose to take the fall for something you promised to back?
I understand your point; however, I would like to share with you that eBay is a platform where the transaction places between buyers and the sellers. If the item is not delivered to the buyer for any reason so as per law and the policy, we refund the amount to the buyer.
Aastha
In order to get the refund, I would like to connect you with a specialist who can assist you further. They are trained in this type of concern. May I proceed with the transfer?
Aastha
what?
did you not say that you would be handling it?
All the items or the orders which are placed by the buyers are only handled by the seller eBay is just a platform which helps buyers to contact the sellers and purchase the items.
Aastha
you have not addressed the issue of access to the original posted pages.
it was eBay who made the promist of authenticity
in the buyer.
that is up to you to keep ebay's own promises so do not continue to bs me.
you have denied my access to the seller and the original contract
which to my knowledge is not legal
In order to get the refund for the item and know the status of the same, I would need to connect to the specialist.
Aastha
The specialist will join the chat shortly, within the next 2 minutes. Thank you for reaching out to eBay Customer Service. Wishing you a great day ahead.
Aastha
you can connect to whomever you like. as long as you keep your promise to esolve it with me
6:52 pm
Joanna has joined the conversation
Hi, my name is Joanna, with eBay Customer Service, please allow me a few moments to catch up on your conversation so far.
Joanna
Just to verify my understanding, you are contacting us regarding the an item that you have not received and unable to contact the seller, correct?
Joanna
is that the best you can do in reading what has taken place so far. read it all again please.
lets try to keep focused
I understand that you have not received the item yet and that the package shows delivered to Beijing and no other information from the seller, is that right?
Joanna
Answer the questions I already asked.
as far as the product goes
you have the shipping id you can find it.
and know the answer already
I have ased some very specific questions and I want them answered
I understand that your concern is about the item 4TB 2TB 1TB SSD 2.5'' SATA III Internal Solid State Drive PC/MAC 560MB/s Lot, and you wish to know why it was shipped from Beijing when it's supposed to be from US, right?
Joanna
You obviously have a reading impairment, do you know anyone who comprehends English better than you? I asked about making contracts disappear.
May I please ask you to elaborate your query about having the contracts disappeared, so I can assist you in a better way?
Joanna
Do you mean to say that the order information is no longer available on your account?
Joanna
you can read the transcript,
as well as anyone.
so why are you deliberately trying to derail me?
I am here to help you with your concern, John. I would love to help you on this but I need clarification for me to understand your query and address it properly.
Joanna
pick a question. post it and ask what you do not understand about it.
I am not deliberately derailing this conversation, I would just like to make sure that your concern is being addressed accurately.
Joanna
Then answer the questions I have already asked.
or quit the bs.
Please refrain from using inappropriate language, John. If you continue to do so, I will close this chat session.
Joanna
which word was inappropriate?
you are deliberately deflecting
You can start by telling me what do you mean by having your contract removed or disappeared from your account.
Joanna
Do you mean that the order information is no longer accessible from your account?
Joanna
yes
it is, in eBays own words, a contract
which means you cannot hide it from the concerned parties
Upon checking here, I still can see the order in your account, meaning it is still active and there is still a contract for this one.
Joanna
then give me a link to the original page
The seller on this order is still obliged to deliver this order and if they fail to do so, then you can open a case against them.
Joanna
without any way to give you an id number, now that is pure bs. that info is on the original page
There is an order number for this, you should be able to see that on you purchase history.
Joanna
which is not available to me, check it yourself
lIt is gone
Even if the original listing is no longer available on the seller's listing page, it does not mean that the contract is no longer binding.
Joanna
https://vod.ebay.com/vod/FetchOrderDeta ... 58319513#/
Joanna
how do you think I found out?
I cannot get to any such listing
Here is the order number for this: 13-13691-18934, is that correct?
Joanna
nothing
how in the heck do I know
don't you know the meaning of gone?
I understand that the listing is no longer available, however, the order is still active.
Joanna
not to me I have no way to reference it. check that yourself
That is what I am bitching about
So, it does not mean that the contract is no longer existing. An order is different from the seller's listing.
Joanna
AS I SAID. IT IS NOT AVAILABLE TO ME, A PERSON ON THE CONTRACT. which is not legal in the us
As I have mentioned and already provided you here, this is the order number which is attached to your transaction: 13-13691-18934
Joanna
Well, maybe the BBB can do better. They took my complaint.
You think my time is of no value
how much time just to resolve a simple issue
Please understand that an eBay contract is not automatically removed when the listing is no longer available. The contract is attached to the transaction itself and not to the seller's listing.
Joanna
Look simple, it is not available to me when you hide the contract.
What about that is difficult to understand?
7:20 pm
Joanna has left the conversation
7:20 pm
Thanks for contacting us, John. I'll email you a copy of this conversation shortly.
Assistant
AI and NI todays excursions
Re: AI and NI todays excursions
Some may not understand what is going on, an invoice is not the same as the description and definition and terms of the thing defined. eBay refused to account for that and simply close the chat.
The invoice does in no way, define the terms which generated that invoice. i.e. the original page is the contract. Now, eBay usually preseves that page until the contract is concluded to everyone's satisfaction. Why did they break protocol here?
Anyway, before this chat happened, I filed a complaint with BBB they have taken the complaint and have contacted eBay, they are waiting for a response from eBay.
The invoice does in no way, define the terms which generated that invoice. i.e. the original page is the contract. Now, eBay usually preseves that page until the contract is concluded to everyone's satisfaction. Why did they break protocol here?
Anyway, before this chat happened, I filed a complaint with BBB they have taken the complaint and have contacted eBay, they are waiting for a response from eBay.