I've first learned about silence as a negotiating tactic, used in offer and counteroffer, then later discovered it has a valuable use as a simple sales technique without considering it as a negotiating tactic.
Why does it work? One theory comes from this website:
https://www.moneycrashers.com/negotiati ... reat-deal/
From #7:
"Silence can force a surprising amount of pressure on the other party as well." I'm in disagreement with this. Let me ask what sales message does silence send to force pressure?
This sales advice is common to the negotiating industry (just google "Whoever speaks first, loses."), but not known to the general sales industry. Why do those silences work? (I have a theory, but I want you to have a try at it). How does it relate to language? Does silence have any sales message to motivate prospects?
Aside from sales, silence is often interpreted as assent or agreement. What do you think?
PhilX